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Privacy Policy

Effective Date: May 19, 2025

1. Introduction

NVS Direct (“Company,” “we,” “our,” or “us”) is committed to maintaining the trust and confidence of our customers and users. We understand the importance of privacy and are dedicated to protecting your personal information. This policy applies to all information collected through our website, applications, products, services, and any other interactions you may have with us.

2. Information We Collect

2.1 Personal Information

This may include:
– Full Name
– Mailing Address
– Email Address
– Phone Number
– Payment Information
– Billing and Shipping Information
– Any other information you voluntarily provide to us

2.2 Non-Personal Information

This may include:
– Browser type
– IP address
– Device information
– Pages visited and time spent on our site
– Referring website details
– Other anonymous analytical data

3. How We Use Your Information

The information collected may be used for the following purposes:
– To process and fulfill orders and requests
– To provide customer support and communicate with you
– To improve our services, offerings, and website functionality
– To personalize user experience and content
– To conduct research and analysis
– To comply with legal obligations

We use personal information strictly for the business purposes outlined above. We do not sell, rent, lease, or share your personal information with third parties for marketing or commercial purposes.

4. No Sale of Personal Information

NVS Direct takes your privacy seriously. We want to assure you that we do not and will never sell your personal information to any third party. Your data is handled responsibly and securely and is only used in ways that are clearly outlined in this policy.

5. Sharing of Information

While we do not sell your personal data, we may share information with third parties under the following limited circumstances:
– Service Providers
– Legal Requirements
– Business Transfers

SMS consent and phone numbers are not shared with any third parties/affiliates for marketing purposes. No mobile opt-in data is shared.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
– The right to access
– The right to correct
– The right to delete
– The right to object
– The right to withdraw consent
– The right to data portability

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how our website is used.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

11. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of these external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the ‘Effective Date’ at the top of this document.

13. SMS Communication & TCR Registration

SMS Terms & Conditions

  1. SMS Consent Communication:
    The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
  2. Types of SMS Communications:
    If you have consented to receive text messages from NVS Direct, you may receive messages related to the following.

Order notifications, Follow-up messages

  1. Message Frequency:
    Message frequency may vary depending on the type of communication.
  2. Potential Fees for SMS Messaging:
    Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
  3. Opt-In Method:
    You may opt in to receive SMS messages from NVS Direct in the following way

By texting us first

  1. Opt-Out Method:
    You can opt out of receiving SMS messages at any time. To do so, reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
  2. Help:
    If you are experiencing any issues, you can reply with the keyword HELP to 888-863-8988. Or you can get help directly from us at our Contact Page.
  3. Standard Messaging Disclosures:
    Message frequency may vary.
    You can opt out at any time by texting “STOP.”
    For assistance, text “HELP” to 888-863-8988 or visit our Privacy Policy and Terms and Conditions pages.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:
NVS Direct
2913 Saturn St. Suite D
Email: CSR@NVSDirect.com
Phone: 888-863-8988